Frequently Asked Questions

Parents and Athletes

Two soccer players, one in a blue uniform and the other in an orange uniform, chase a soccer ball on a green field during a match.

  • Once you're registered on the RUNN8 site, you will be able to login to the app using your email and password.

  • RUNN8 has selected licenced drivers from the community, closest to your location. Each driver is safety checked by the Ottawa police, drive tested in a simulated pick up and drop off, including emergency situational awareness. Both licences and insurance are confirmed and every car is safe and insured to drive your athletes.

  • Children can start using our shuttle services from the age of 11.

  • Yes, all cars are equiped with GPS tracking and we have an on call dispatch in case of emergencies during everyride.

  • Children over the age of 19 are no longer eligible for our shuttle service.

  • In the case of multiple kids from a single home using our service at the same time but going to different places, we would schedule each child individually, possibly in separate vehicles.

  • Yes, all passengers will be offered trunk space as a place to store all their items and equipment.

  • In the event of a team change, in advance of 48 hours, RUNN8 will defer the scheduled ride to a future ride. If a parent decides to cancel or change the day after a package is purchased we will not have be able to accomodate a deferred future ride. no refund will be processed for that change.

  • Please know that pre-registrations (before a season begins) allows clients to book first. Once the season begins all RUNN8 services are based on availability.

Drivers

Person driving a car during sunset, wearing a wristwatch and a black jacket with red inner lining.

  • All drivers must submit a driver record along with a Vulnerable Sector Check (VSC) level 3 to work with you and to confirm no criminal record as per the local Police Services. Both checks must pass our standards in order to be eligible to drive for RUNN8.

  • The process takes roughly one-two months, from the time you apply to the time we can confirm you meet all the criteria and proces checkpoints only then would one be employed with RUNN8

  • Yes, all RUNN8 drivers must complete and successfully demonstrate a road test and a simutated pick up and drop off before being assigned any official routes. This is a vital component of our hiring process.

  • Yes, RUNN8 driver's can use multiple vehicles, as long as they each meet the vehicle verification requirements, have proper credentials and car insurance verified in advance by RUNN8. A driver's profile must always be up to date with the current vehicle being used to drive for RUNN8 before all pickups/drop offs.

  • Drivers choose which hours and days they're available, and are scheduled accordingly. Once successfully hired, Each driver will manage their schedule.

  • Call dispatch right away to provide a relief driver, as safety is our number one priority, we want to ensure all kids get to and from practice safely. Passengers must never be left unattended.

  • First call 911, and contact the RUNN8 dispatch so Dispatch can connect with the necessary emergency contacts. Passengers must never be left unattended.